We don't offer refunds or exchanges, every item is checked thoroughly to ensure there is no damage.
Damaged item may be sold heavily discounted, these items will always have full description and pictures showing the damage.
Everything is posted tracked, for both your protection and mine. And once an item is posted I am not responsible for it, Royal mail are.
Items that are labelled 'pre-order' may take upto 3 weeks to arrive, please bare this in mind when ordering.
Please do not hesitate to contact me if you have any further questions (see our contact form).
Have fun and don't forget to tag us #LoveKimDolls to be featured on our page!